This policy sets out the terms under which Bahari House will process cancellations and issue refunds for bookings made through our website. By completing a booking request and submitting payment, you confirm that you have read and agree to the terms of this policy.
All bookings are subject to host approval prior to payment being requested. No funds are collected during the vetting window, and no refund is therefore required if a booking request is declined.
To understand how refunds work, it helps to understand how payments are structured:
If you need to cancel a confirmed booking, the following schedule applies based on how far in advance of your check-in date you notify us:
3.1 Cancellation More Than 30 Days Before Check-In
If you cancel more than 30 days before your scheduled check-in date: Your 50% deposit will be refunded, less any non-recoverable transaction fees charged by PayFast.
If the full balance has already been paid, the full amount will be refunded less non-recoverable transaction fees.
3.2 Cancellation Between 14 and 30 Days Before Check-In
If you cancel between 14 and 30 days before your scheduled check-in date: 50% of your deposit will be refunded, less non-recoverable transaction fees. The remaining 50% of the deposit is forfeited as a cancellation fee.
If the full balance has been paid, the balance portion will be refunded in full, less non-recoverable transaction fees.
3.3 Cancellation Less Than 14 Days Before Check-In
If you cancel less than 14 days before your scheduled check-in date: The full deposit amount is forfeited and no refund will be issued on the deposit.
If the full balance has been paid, the host will consider a partial refund at their sole discretion, depending on the circumstances and whether the dates can be re-let.
3.4 No-Show
If you fail to check in on your scheduled arrival date without prior notice: The full deposit and any balance paid are forfeited.
The booking will be treated as cancelled with no entitlement to a refund.
In the unlikely event that Bahari House is required to cancel a confirmed booking, the following applies:
You will be notified as soon as practically possible. A full refund of all amounts paid, including the deposit and any balance, will be processed within 7 to 10 business days, less any non-recoverable PayFast transaction fees.
We will make reasonable efforts to assist you in finding alternative accommodation where possible, though this is offered as a courtesy and does not constitute a contractual obligation.
To cancel a confirmed booking, please contact us as soon as possible through the contact details provided in your booking confirmation email.
Please include your full name, booking reference number, and check-in date in your cancellation request. The date and time your cancellation notice is received in writing will be used to determine which cancellation tier applies.
Cancellation requests submitted by phone only, without written confirmation, may not be accepted as formal notice.
All eligible refunds are processed via PayFast back to the original payment method used at checkout. Please allow the following timeframes:
We are not responsible for delays caused by your bank or card provider once a refund has been initiated on our side.
Add-on services — such as Early Check-in, Airport Transfers, and similar offerings — are subject to the following:
Certain add-ons may involve third-party costs (such as airport transfer providers) that are non-recoverable. We will communicate this clearly at the time of purchase.
In cases of genuine, documented exceptional circumstances including natural disasters, government-imposed travel restrictions, serious illness, or bereavement, the host may, at their sole discretion, offer an alternative resolution such as a date change, credit, or partial refund outside of the standard schedule above. Such exceptions are considered on a case-by-case basis and are not guaranteed. Supporting documentation may be requested.
This policy applies exclusively to bookings made directly through the Bahari House website. If your booking was made through Airbnb, LekkaSlaap, or any other third-party platform, the cancellation and refund policy of that platform applies, not this one. We encourage direct booking through our website, where these terms are clear and agreed upon upfront.
If you wish to change your check-in or check-out dates, guest count, or other booking details after confirmation, please contact us as early as possible. We will accommodate changes where availability allows, but cannot guarantee that all change requests can be fulfilled.
If a requested change results in a lower booking value, the difference will not automatically be refunded — please discuss this with us directly at the time of the request.
We reserve the right to update this policy from time to time. Any changes will be reflected on this page with an updated date. The policy in effect at the time your booking deposit is paid is the policy that governs your booking.
